Why We're different
Customer service is at the very heart of what we do and technology will never replace the personal touch in our business.
Yes, we have we have invested in all the technology you would usually find in the very large global Travel Management Companies, including online procurement and online booking tools, T&E integration, online traveller tracking, apps and online MI, but offline you will deal with a named individual and not a faceless call centre.
You will find our team are very experienced. They handle the business travel of many large companies and organisations as well as individuals. We treat all our customers as VIPs. Nothing is too much trouble.
We offer access to over 100 direct airline contract fares, a global network through our partnership with Uniglobe, marine and ship’s crew fares, a meetings and events division as well as our famous bizcation product. And being part of Barrhead Travel we can find you discounts on personal holiday travel too.
At a management level we have a process of continuous development – always reviewing and analysing how we can improve. It means understanding the different needs of all the stakeholders involved - the traveller, booker, approver, the finance department and the Board of Directors, and constantly reappraising their evolving needs as an on-going project.
Every one of our employees, from Chairman to Modern Apprentice, wants to exceed our customers’ expectations at all times, and to do that we listen, we learn and we implement.